Archive for July, 2009

Influential leadership: what you need to know

Friday, July 24th, 2009

Captain’s Blog

Stardate 240709

What’s the one thing about leadership you need to know?  What is it your boss needs to know you know?

It’s got to be said: everything a leader says or does creates an impact. Body language, the way he or she walks into the room; what they say and the way the say it.  The leader has the single biggest impact on driving performance: up or down.

Team members are looking for direction from our leaders, explicitly or otherwise; and our leaders hand down that direction in the subtlest of ways.  The team will pick up on a vocal nuance, a raised eyebrow, or the way papers are shuffled at the beginning of a meeting.  The interpretation they make of these actions will impact upon what happens outside that room as they apply the direction they’ve ‘heard’.

I’m hearing this feedback from the leaders I coach and members of their teams, as well as from directing my own teams.  The good news is that their experience is backed up by organisational research evidence.  To remind myself of these sources, I turned to the work of Daniel Goleman, the ‘emotional intelligence’ expert, Richard Boyatzis and Annie McKee, who together wrote a book published in the US under the title ‘Primal Leadership*’ and in the UK as ‘The New Leaders’.

Their focus is on the ‘resonant leader’ and they used a “global database of 3,871 executives in which several factors that influenced the working environment were assessed”.  Two key findings were that “leadership styles affected financial results, such as return on sales, revenue growth, efficiency, and profitability”; and “leaders who used styles with a positive emotional impact saw decidedly better returns than those that did not”. 

What this tells us, regardless of whether you work for the private, public or not-for-profit sector, is that your bottom line – however measured – is impacted on by your leaders.

Cutting to the chase, what’s the one thing we can do as leaders to improve our bottom line (however measured)?  Find out what motivates the people who work for us – one by one – and play to their strengths.  Leadership isn’t all about us; it’s about a successful team and we unlock that success when we know what their strengths are and what really motivates people.

Watching the Australia/England cricket highlights this week I heard a great line which I’m paraphrasing here: ‘play to your team’s strengths, not to the opposition’s weaknesses’.  We can only do this when we truly get to know the people who work with and for us.

So if you’re having a tough week at work and the signals you’re getting from your boss are driving down your motivation and performance, print this out and leave it in a prominent place.  Your boss needs to know how to unlock your success and he/she needs to know that you know it too.

 

*Quoted from: “Primal Leadership: Realizing the Power of Emotional Intelligence”, Goleman D., Boyatzis R., McKee A., Harvard Business School Press, 2002, pp53/54.  The reference to the original database is set out on p.265.

“There’s a better way”

Monday, July 13th, 2009

Captain’s Blog

Stardate 120709

It’s been a great week discussing leadership with participants at our Foundation Course in Leadership Coaching – a diverse mix of people from small businesses, the NHS and leadership development organisations.

What I find important is to remember that it’s people who create leadership, rather than organisations, which is why coaching is such a personal process.  Sure it can be a ‘one-to-many’ activity, where groups of people work with a coach to achieve a common goal, but it’s always personal: it’s about making human connections and building leadership from those connections, not the performance targets or statistics.

Bob Hughes

Bob Hughes

I was reminded this evening that even when people achieve high office, such as getting onto a Board of Directors, it’s not the position that’s important, it’s having a voice on that board: being heard, being influential and making a difference in the situation in which leaders find themselves in.  This is what people call ’situational leadership’ – apparently in the military it’s known as ‘point leadership’ – the ability to step up and lead from wherever you are.

Leadership is also about getting across one key message: “there’s a better way”.  If the way we’re currently doing something is ok, why change?  People with leadership qualities see the better way, they gather up their courage to speak out and gain allies when they put their ideas across.


My husband Bob had a great opportunity to demonstrate situational leadership on the national news this evening.  We were thrilled when we bought an 18th century house and had the opportunity to mix 21st century solar panels and green technologies with traditional building materials.  Our roof has a marvellous pattern in tiles, lovingly restored by the builders.  On the back of the house is a set of glistening, photo-voltaic cells, which look like large black mirror tiles, generating between a third and a half of our daily energy needs.

We were called to participate in the debate on the BBC, on the Government’s plans to announce the ‘feed-in’ tariffs, which pay small-scale generators like us for the contribution we make back to the national grid.  Bob has enjoyed working with our suppliers, Solar Century http://www.solarcentury.co.uk/, partly because we share their vision to have solar systems on the roof of every building in the UK.  Of course this will need to be backed up by other micro-renewables, and the aim is to create clean power and achieve deep cuts in carbon emissions.

So Bob showed leadership by having the courage to be interviewed live by BBC News 24, from a studio in Birmingham and Solar Century, the organisation, show leadership in pioneering this technology.  Of course, it’s not an organisation, it’s people like Founder Jeremy Leggett , who established Solarcentury to address the threat of climate change, who really make the difference.  Leaders inspire their teams to succeed, and they communicate a vision of what they want to achieve.  We may admire the brands created by successful companies, but it’s the people behind them who matter.

So here’s my manifesto for leadership: it’s about people who see that there’s a better way, they step up and they speak out, gaining allies as they do so.  In today’s environment – economic and ecological – we can’t keep doing what we’ve always done before; we need people to show us ‘the better way’.

Ballet Black and great leadership

Saturday, July 4th, 2009

Captain’s Blog

Stardate 040709

Despite today being American Independence Day (and with all the Americans in the Wimbledon finals, I trust you enjoy it to the full) I am going to focus on a British leadership success.  I wrote about Ballet Black in a recent blog, and what great leadership Cassa Pancho, the Director of Ballet Black, displays.   This week her skills were put fully to the test as they took on their biggest challenge yet: that of filling the Hackney Empire for a one-night only performance by the Ballet Black company.

Ballet Black

Ballet Black

For those of you less familiar with North London music halls, the Hackney Empire truly lives up to the ‘Palace of the People’ tag.  There are gloriously decorated ceilings; cherubs everywhere, and walls glittering with gilt-framed mirrors.  Imagine coming from a dark, overcrowded, terraced house in Victorian London into this light and space.  Another of our great leaders, Gryff Rhys Jones, led the campaign to have it restored and it looks fantastic. 

We have a family tradition (yet to be proved) that my grandfather, Edgar Caton, played the violin in the orchestra pit at the Hackney Empire.  We need more evidence to prove that link, but I do know that my daughter, Faith, designed the dancers’ costumes for a most moving piece on Thursday night.

So what was so challenging about filling the Hackney Empire?  It’s a 1400-seater venue and the management expected the company to sell between 600 and 900 of the seats.  The dancers and crew of the company took up the challenge to fill the venue, using Facebook, twitter and all the digital networking means available to them to achieve a full house. 

The buzz of success ran around every tier of the auditorium; with bubbly flowing in the boxes, it felt like a huge family celebration.  We were surrounded by stunning women with immaculate hair, nails and fabulous dresses; I felt distinctly dowdy in the heat, by comparison.  Men in turbans, women in traditional African dress and there were kids in traditional baseball cap and obligatory headphones.  The ages ranged from 7 to 97 and spanned the gamut of cultural diversity; I love it. 

It wasn’t just the press who were talking about the choreography, or the music; the audience was knowledgeable and engaged by each dance piece.  A Spanish guitar version of ‘Stairway to Heaven’ played to a duet was my husband’s favourite; more intriguing was another duet danced partly in silence and partly to the sound of two microphones acting like pendulums and swaying into and past each other, creating a deep drum-like beat.

As so often with leadership, success is delivered by more than just one person.  It takes a team to pick up the vision and run with it (or in this case, dance with it).  It takes communication – really saying the vision out loud – and inspiration, which is infectious. 

The great thing is that everyone can share in this kind of success: the pride amongst the audience was as evident as that of the company. I’m sure everyone is exhausted by their efforts and will take the opportunity to put their feet up and enjoy Wimbledon this weekend; or maybe, like so many great dancers, they’ll look for the next opportunity to get dancing.

www.balletblack.co.uk